Policies

At Jack and Jill Nursery, the safety, wellbeing and development of every child are our highest priorities.

Our policies and procedures explain how we operate the nursery, safeguard children, support families and maintain consistent standards of care. They are regularly reviewed and updated to reflect current legislation, statutory guidance and good early years practice.

Copies of our policies are available for parents and carers to read at the nursery and can also be emailed on request. Please speak to the Nursery Manager or contact us if you would like a copy of a particular policy.

Our key policies

As part of our registration process, parents and carers are asked to read and agree to follow our principal policies and terms.

Safeguarding and child protection

Our Safeguarding and Child Protection Policy explains how we protect children from harm, recognise and respond to concerns and fulfil our statutory safeguarding responsibilities.

All staff have a duty to report concerns about a child’s safety or welfare. Where necessary, information may be shared with children’s social care, the police, Ofsted or other appropriate authorities.

Health, safety and risk assessment

We carry out regular risk assessments and maintain procedures covering accidents, emergencies, fire safety, security, outings and the safe use of nursery premises and equipment.

Children’s safety is always carefully considered while still allowing them appropriate opportunities to explore, develop confidence and learn to manage age-appropriate risks.

Positive behaviour and relationships

We promote positive behaviour through warm relationships, clear and consistent expectations, praise, encouragement and good role modelling.

Children are helped to recognise and manage their emotions, develop consideration for others and resolve everyday disagreements in ways that are appropriate to their age and stage of development.

We do not use or threaten any form of physical punishment.

Inclusion and special educational needs and disabilities

We aim to provide an inclusive environment in which every child and family is valued and treated with dignity and respect.

Where a child may have a special educational need, disability or developmental delay, we work in partnership with their family, our Special Educational Needs Coordinator and, where appropriate, relevant outside professionals.

Our ability to offer or continue a place is subject to an individual assessment of the child’s needs and our ability to meet those needs safely and appropriately, taking account of staffing, space, expertise and available resources.

Intimate care

Our Intimate Care Policy explains how we support children with nappy changing, toileting, dressing and other personal-care needs.

Intimate care is provided sensitively, respectfully and in a way that protects each child’s privacy, dignity and safety.

Administration of medication and illness

Our policies explain when children should remain at home because of illness and how prescribed medication may be administered at nursery.

Parents and carers must provide accurate information about their child’s health, allergies, medical conditions and medication and must keep the nursery informed of any changes.

Food, allergies and nutrition

We aim to provide healthy and suitable food and drink and to support children in developing positive attitudes towards eating and healthy choices.

Parents and carers must inform us of any allergies, intolerances, medical diets or other dietary requirements. Although reasonable precautions are taken, we cannot guarantee that the nursery environment will be completely free from particular allergens.

Data protection, privacy and confidentiality

Our Data Protection, Privacy and Confidentiality Policy explains what personal information we collect, why it is needed, how it is used and stored and when it may be shared.

Information about children and families is treated confidentially, except where disclosure is required to protect a child or another person, fulfil a legal duty or comply with a lawful request.

Please see our separate Privacy Notice for further information.

Complaints

We aim to deal with concerns promptly, fairly and constructively.

Parents and carers are encouraged to raise concerns initially with their child’s key person, Room Leader or Nursery Manager. Our Complaints Policy explains the formal process for making and responding to a complaint and includes information about contacting Ofsted.

Respectful conduct and safeguarding concerns involving adults

We expect parents, carers, visitors and staff to behave respectfully and safely towards children and other adults.

Aggressive, abusive, threatening or dangerous behaviour will not be accepted. Where an adult’s behaviour may place a child or another person at risk—for example, suspected drink or drug driving, dangerous driving, violence or threats—we may contact the police, children’s social care or another relevant authority.

Our full range of policies

Our policies and procedures include:

• Acceptable Use of Technology Policy
• Accident and Incident Policy
• Admissions Policy
• Administration of Medication Policy
• Allergies and Dietary Requirements Policy
• Attendance Policy
• Behaviour Management and Positive Relationships Policy
• Child Protection and Safeguarding Policy
• Complaints Policy and Procedure
• Confidentiality Policy
• Conflict Resolution with Parents and Aggressive Behaviour Policy
• Data Protection and Privacy Policy
• Emergency Closure Policy
• Emergency Evacuation and Fire Safety Policy
• Equality, Diversity and Inclusion Policy
• Food and Nutrition Policy
• Health and Hygiene Policy
• Health and Safety Policy
• Intimate Care Policy
• Late and Non-Collection of Children Policy
• Lockdown Policy
• Lost or Missing Child Policy
• Mobile Phones, Cameras and Digital Devices Policy
• Online Safety and Social Media Policy
• Outings and Visits Policy
• Parental Partnership Policy
• Recruitment and Suitability Policy
• Safer Sleeping Policy
• SEND and Inclusion Policy
• Settling-in Policy
• Sickness and Exclusion Policy
• Staff Code of Conduct
• Student and Volunteer Placement Policy
• Sun Protection and Extreme Weather Policy
• Supervision of Children Policy
• Visitors and Security Policy
• Whistleblowing Policy

This list summarises our main policies and is not exhaustive. Additional procedures and risk assessments are maintained where appropriate.

Accessing our policies

Parents and carers may request a copy of any nursery policy by speaking to the Nursery Manager or contacting us:

Telephone: 01202 695328
Email: info@jackjillnursery.co.uk

We welcome questions about our policies and are happy to explain how they are applied in practice.

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